We provide perfect after-sales service, promised to be within 15 days from the date of receipt of the goods by the customer (subject to the date of receipt and delivery). If you are not satisfied with the goods, you can contact us, we will serve you wholeheartedly.
First, return and exchange notes:
1. Please ensure the integrity of the returned goods, that is, the goods must maintain the original quality and function, the goods themselves, accessories, trademarks, and tags are complete.
2. When returning the product, please return the product itself, tag, accessories, and product packaging (excluding carton, courier bag).
Subject to the following conditions, you can request a return
1. When the customer receives the goods, they find that the goods have quality problems.
2. The actual receipt of the goods is very different from the description on the website.
3. Within two days after the customer received the goods, the goods were found to have obvious manufacturing defects.
Return and exchange processing due to quality problems:
1. We promise that all products will be sold after passing the quality inspection. If you find that the goods have quality defects, please contact customer service within 15 days after signing the goods, and return the goods under the guidance of customer service. For the return of goods due to quality problems, please contact our customer service for specific fees.
2. Return and exchange due to the following reasons, can not be returned according to quality problems for you, will be treated as a general return, please understand.
A: There may be some color difference between the photo and the object due to differences in lighting, computer monitor color difference, or personal understanding of color. This category is not a product quality issue.
B: The product details page provides standard body size/physical tile measurement dimensions for your reference; it may differ slightly from your measurements due to manual measurements, batch variations, or individual measurement method standards.
C: Please check the goods in time after receiving the goods, and try on them, and submit the return request in time. If you apply for more than 15 days from the date of receipt of the goods, you will not be able to return the goods for you.
D:. Some products will have special craftsmanship or retro old design, not a quality problem.
E: Some products may be discolored or deformed after washing due to the production process or fabric processing. It is normal in the scope of quality testing standards and cannot be handled according to quality problems. In addition, due to detergent or improper washing methods, please wash according to the instructions.